Return Policy

Returns and Refunds Policy

1. Overview

At Just Ride customer satisfaction is our top priority. We strive to deliver high-quality, custom-designed gifts and apparel to meet your expectations. However, due to the personalized nature of our products, our returns and refund policy differs slightly from that of traditional retail stores. This policy complies with the Consumer Protection Act (CPA) of South Africa.

2. Eligibility for Returns

Since all our products are custom-designed and printed based on your specifications, returns or refunds will only be considered in the following cases:

• Defective or Damaged Items: If the item is received in a damaged or defective condition, we will offer a replacement or refund.
• Incorrect Orders: If you receive an item different from what was ordered (e.g., wrong size, design, or colour), you are eligible for a replacement or refund.

In both cases, items must be unused, unwashed, and in the same condition as received.

3. Non-Returnable Items

We cannot accept returns or issue refunds in the following situations:

• Custom designs that are printed as per the customer’s specifications, unless they are defective or incorrect.
• Items that show signs of wear, use, or washing.
• Orders canceled after the production process has begun.

Personalized products are created specifically for you and cannot be resold, so please ensure all order details are correct before confirming your purchase.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at admin@just-ride.co.za or call our customer service team at [phone number] within 7 days of receiving the product. Please provide your order number, details of the issue, and photos (if applicable).
2. Review Process: Our team will review your request and determine whether the item qualifies for a replacement or refund.
3. Return Shipping: If your return is approved, we will send instructions for returning the item. Shipping costs will be covered if the item is defective or incorrect.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

• Payment Method: Refunds will be credited to the original payment method used for the purchase.
• Processing Time: Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, contact us at admin@just-ride.co.za for further assistance.

7. Late or Missing Refunds

If you haven’t received a refund within the stated period, please:

1. Check with Your Bank: Refunds may take time to reflect depending on your payment provider.
2. Contact Your Credit Card Company: It may take additional processing time.
3. Contact Us: If you’ve done the above and still have not received your refund, contact our customer service team for further assistance.

8. Changes and Cancellations

You may request changes or cancellations to your order before production begins. Once production starts, we cannot accept changes or cancellations.

9. Contact Information

For any questions regarding returns or refunds, please contact us at:

• Email: admin@just-ride.co.za
• Phone: [phone number]
• Business Hours: Monday to Friday, 8 AM - 5 PM (SAST)